Birmingham Airport announces experience improvement programme

Birmingham Airport has said that it has commenced a multi-million-pound programme of development works to improve the passenger journey through the airport terminal.

The development works include revamping the security processing area to provide more boarding card gates, a dedicated security preparation area and a refreshed waiting area with new flooring and lighting. Additional staff are also being recruited in key customer facing areas, including terminal operations, customer relations and security officers.

Commenting on the plan, David Winstanley, COO for Birmingham Airport, said, ‘This investment comes following record passenger growth and to ensure that we’re prepared for the coming summer period where the airport will welcome new long-haul services to New York, Boston and Toronto, as well as many new popular short haul destinations.

‘The service we give our customers is an absolute priority for us so we’re investing a great deal to improve the airport journey for them.’

The Airport is also expanding its retail and catering offer. It has recently opened The Factory restaurant as well as added Kurt Geiger to its airside shopping experience. In spring, a new Bottega prosecco bar will open as well as wrapchic – an Indian inspired burrito and sandwich outlet.

Further, the Airport is building a covered walkway to the terminal from the free drop off car park, and a new 178-guestroom Hilton Garden Inn hotel will open in the summer. New digital wayfinding and signage will also be introduced before the summer season.

In addition, the airport said that a job fair will be held at the airport. Details are available at: www.birminghamairport.co.uk/careers, it added.

London Southend Airport Announces Terminal Expansion

London Southend Airport, an airport in the UK, has announced that it is in the process of expanding the terminal.

The expansion will include a new arrivals facility, which is expected to be complete by May 2013. The construction of all phases of the development is likely to be completed by the end of 2013.

The extension of the airport terminal, which will cost GBP10 million, means that passengers will have a maximum wait time of four-minutes for security check, and a 15 minutes transit time from aircraft to train for passengers that only have hand luggage, as the airport is located almost next to a railway station. The new extension will add 90 metres to the existing terminal building.

The expansion will also include a greater number of check-in desks and baggage drop off points, an increase in the size of the departure lounge, improved baggage reclaim facilities and a larger immigration area. The airport will also be offering more retail and catering facilities to passengers.

The project is expected to add around 300 new jobs to the economy, from additional operations at the terminal.

The managing director of the airport, Alastair Welch, said, ‘Our aim is to ensure that we deliver a very special level of customer service in Southend and this extension will allow us to ensure we can continue to deliver those high standards as the airport grows.

This is also further evidence of the role the redeveloped airport is playing in supporting the regeneration of the wider Essex economy.’