Jet2.com and Jet2holidays launches free Twilight Check-In at Birmingham Airport

Jet2.com and Jet2holidays, the UK’s travel and Holiday Company, has launched its free Twilight Check-In service at Birmingham Airport.

The Twilight Check-In free service was introduced in May 2015, and is now being expanded to Birmingham Airport. It is aimed at customers staying at a hotel or who live near the airport as it saves time the morning of the flight.

Steve Heapy, CEO of Jet2.com and Jet2holidays said: ‘Jet2.com and Jet2holidays prides itself on giving customers a unique VIP experience from the very start of their holidays. Our Twilight Check-In is a smart and secure service and really adds to our customers overall holiday experience. We are delighted to be expanding it to Birmingham Airport, meaning customers can start their holiday with us luggage-free and breeze through the airport to catch their flight.’

The customers would need to check in online at least 24 hours before their flight, for flights departing before 12 noon the following day. They can then visit the Twilight check-in where they can drop their bags at the Jet2.com check-in desks between 3pm and 8pm the day before.

They can then arrive at the airport the following morning and head straight to security, bypassing check-in, giving them more time free before catching their Jet2.com flight.

The move comes as Birmingham Airport handled almost 12.5 million passengers in 2018 and welcomed additional routes and airlines to its existing offering. The additional routes introduced in 2018, include: Amritsar, Agadir, Langkawi, Bodrum, Marsa Alam and Montenegro, in addition to more frequency to Belfast, Geneva and Antalya.

In November 2018, the Airport announced a self-financed investment of GBP500 million to improve, modernise and extend facilities, delivering increased passenger capacity as well as enhancing the passenger experience.

Ryanair introduces 60-day check-in for purchased seats

Irish airlines Ryanair has said that customers who purchase an allocated seat for their flight can now check-in up to 60 days in advance, the latest customer service improvement offered under its ‘Always Getting Better’ (AGB) programme.

Accordingly, all Ryanair customers can select and purchase their preferred seat online, both on the Ryanair.com website and mobile app, from the time of booking up to two hours before their scheduled departure, and in turn can check-in online and on the app from between 60 days and two hours before their flight.

Customers who do not prefer to purchase an allocated seat can check-in between four days and two hours before their flight and will be randomly allocated a seat free of charge, the airline said.

Ryanair’s Kenny Jacobs said: ‘We are pleased to introduce 60 day check-in for customers who purchase an allocated seat, the latest customer initiative as part of our ‘AGB’ programme, doubling the check-in window and providing more choice to consumers.

While we continue to innovate, the one thing that won’t change is our low fares, and our customers will still enjoy the biggest and best choice of destinations, with the most on-time flights and a fantastic onboard experience, as we continue to grow our fleet, traffic and routes.’

Ryanair’s new 60 day check-in window follows other recent AGB initiatives including: the introduction of connecting flights at Rome Fiumicino; a new partnership with the Erasmus Student Network offering student discounts; an enhanced Ryanair Rooms website offering a wide choice of accommodation options and the introduction of Ryanair Holidays to Italy and Spain.

In addition, Ryanair has recently announced a new flight partnership with Air Europa, which will allow its 130 million customers to book Air Europa long haul flights on the Ryanair.com website. Customers can now book Air Europa flights on 20 long haul routes from Madrid to 16 countries in North, Central and South America, including Argentina, Brazil, Cuba, Mexico and the United States.

The second phase of this Air Europa partnership is expected to be launched later this year and will allow Ryanair customers to connect onto Air Europa long haul flights through Madrid, Ryanair said.

More than half of London City’s passengers resort to online check-in

Research conducted at London City Airport has revealed that passengers are increasingly using technology with increased confidence for flight check-ins.

According to the research, in June this year, 53 percent of passengers checked in online and printed their boarding pass at home or downloaded it to their mobile phone – up from 43 percent the previous year, Luchtzak Aviation said in a release online.

The research also found that only one in five travellers – or 20 percent – used a manned-check-in desk at the airport – as compared to more than one in three, or 36 percent, who sought the assurance of a staff member handling check-in last year. Also, self-service check-in kiosks are becoming more popular as usage at the airport has increased from 10 percent to 21 percent in 12 months.

According to the airport, the findings demonstrate the impact of technology on the customer experience, the increased confidence of travellers in taking control of their journey, and the need to save time.

Declan Collier, CEO of London City Airport, said: ‘These findings show that 4 out of 5 people catching a flight from London City Airport are now checking themselves in, whether online or via a self-service kiosk in the terminal.

‘What really stands out to me is the obvious confidence travellers now have. You can provide all the technology money can buy, but your customers must want to use it. Much like shoppers using self-service check-out tills, or even self-service check-in booths at hotels, technology in travel and aviation is giving people choice – choice to own your journey and the processes needed to complete it. It is clear that air passengers have found the confidence to take control of their journey, save themselves time and do it their way in this digital age – a kind of digital DIY.’

The research also found that business travellers were the most likely to check-in online. Almost two thirds (61 per cent) of business passengers at the airport printed their boarding pass at home or downloaded to their mobile, compared to less than half (45 per cent) of leisure passengers.

London City Airport has the highest proportion of business travellers of any UK airport – around 55 percent of passengers, the report noted.

As part of efforts to improve passenger experience, London City is currently investing GBP16m in redeveloping its Western Pier, which houses 70 percent of its departure gates. The new pier will be 74 percent larger, with a contemporary open-plan layout, 600 additional seats and space for new retail and food and drink outlets.

 

Ryanair reduces airport fees, continues customer service enhancements

Irish low fares airline Ryanair has lowered its airport check-in fees and missed departure fee, as part of its three-year ‘Always Getting Better’ customer experience improvement programme.

Under the programme, which is currently in its second year, Ryanair has reduced its airport check-in fee from EUR70 to EUR45, while the missed departure fee has been reduced from EUR110 to EUR100. The fee reductions are in line with an enhanced sports equipment service, offering five separate sports options and lower fees for smaller items.

Ryanair Chief Marketing Officer, Kenny Jacobs said: ‘Europe’s customers have always chosen Ryanair for our low fares and great choice of routes and through our ‘Always Getting Better’ programme, we are continuing to improve our customer experience. Having enhanced our sports equipment offering, today we have lowered our missed departure and airport check-in fees, the latest in an on-going series of changes and we will continue to listen and improve, ensuring even greater choice and service for our 100m annual customers.’

Separately, commenting on the continued customer service enhancements at Ryanair as part of the ‘Always Getting Better’ programme, Jacobs said: ‘Alongside our new routes, increased frequencies, Business Plus and Family Extra services, Ryanair customers can now look forward to further service enhancements, as we roll out Year 2 of our AGB programme in 2015, which includes a new website, new app, new cabin interiors, new crew uniforms, improved in-flight menus, reduced fees, and great new digital features such as ‘hold the fare’ and price comparison services.’

Ryanair has registered a 16 percent increase in traffic to nine million customers in April, while rolling annual traffic to April increased by 12 percent to 91.8m customers, the airline said.