Kuoni Travel Ltd, a Swiss-based travel company, is partnering with John Lewis to offer new travel concessions in four John Lewis stores in the UK.
The Kuoni concessions will be available at select John Lewis stores in the UK, and will be offering the entire range of holidays from Kuoni shops, as well as creating 19 new full-time jobs.
Derek Jones, the managing director at Kuoni, said, ‘We are really excited about this partnership. Kuoni and John Lewis have a lot in common; we have a very similar customer base and share the same approach to business, putting customer service at the heart of everything we do.
We know that our customers really value the expert personal knowledge we provide and the success of our High Street stores has shown that the best way to truly understand their needs is to spend time with them, face to face in the right surroundings. These concessions will allow us to bring our unique approach to travel retailing into John Lewis shops.’
Sean Allam, the director of commercial operations at John Lewis, said, ‘We already have a strong customer base in our travel insurance services, so opening travel concessions in our shops feels like a natural step for John Lewis.
People will be able to take time out from speaking to a personal travel expert to shop or have a coffee, and choose their holiday in a relaxed and inspiring environment.
Kuoni’s commitment to customer service and expert advice was a perfect fit for John Lewis, and we believe this will be a long-term and successful partnership.’