Birmingham Airport announces experience improvement programme

Birmingham Airport has said that it has commenced a multi-million-pound programme of development works to improve the passenger journey through the airport terminal.

The development works include revamping the security processing area to provide more boarding card gates, a dedicated security preparation area and a refreshed waiting area with new flooring and lighting. Additional staff are also being recruited in key customer facing areas, including terminal operations, customer relations and security officers.

Commenting on the plan, David Winstanley, COO for Birmingham Airport, said, ‘This investment comes following record passenger growth and to ensure that we’re prepared for the coming summer period where the airport will welcome new long-haul services to New York, Boston and Toronto, as well as many new popular short haul destinations.

‘The service we give our customers is an absolute priority for us so we’re investing a great deal to improve the airport journey for them.’

The Airport is also expanding its retail and catering offer. It has recently opened The Factory restaurant as well as added Kurt Geiger to its airside shopping experience. In spring, a new Bottega prosecco bar will open as well as wrapchic – an Indian inspired burrito and sandwich outlet.

Further, the Airport is building a covered walkway to the terminal from the free drop off car park, and a new 178-guestroom Hilton Garden Inn hotel will open in the summer. New digital wayfinding and signage will also be introduced before the summer season.

In addition, the airport said that a job fair will be held at the airport. Details are available at: www.birminghamairport.co.uk/careers, it added.